Home Depot Canada Reviews

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Poor customer service and inaccurate price listing

Made three separate purchases this date. Prices were incorrect on two occasions. Failed to comply with scanner accuracy policy as outlined by Canadian retail counsel. Staff were unconcerned. How many people get taken advantage of because they dont review their receipt at time of purchase. Staff were not professional or lacked general knowledge. Very disappointed in what is usually one of my favorite vendors. I would appreciate being contacted by management.

User's recommendation: Check receipts before leaving store.

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ID
#3043863 Review #3043863 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Billing

ordered 1 air conditioning unit and was delivered 2. Returned the 2nd unit and have been billed for both. Unable to get refunded after several months of text, emails and phone calls. will never order online from them again. Its a nightmare thats been going on since April

User's recommendation: shop in store only...do NOT buy online.

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ID
#2911834 Review #2911834 is a subjective opinion of poster.
Location
Blainville, Quebec
Loss
$412
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Disappointed how van rental works at Home Depot

Dear PissedConsumer Team, No, nobody contacted me about the issue from Home Depot, as of yet. Before asking Pissed Consumer for help I talked to the Tool rental unit at the local Home Depot and my complaint was arrogantly dismissed by showing me that the rental agreement does not guarantee anything. That was not a pleasant experience and worth another complaint on its own. Please let me know what should do now - wait for Home Depot to contact me, wait for your follow-up action, file complaints with Home Depot at the Regional Office (Hamilton) or file a Small Claims Court Case? Best regards, Jerzy J. Sendorek

User's recommendation: Boycott van rental at Home Depot or use it to your own peril.

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ID
#2877719 Review #2877719 is a subjective opinion of poster.
Location
Saint Catharines, Ontario

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Poor Customer Support Following Large Purchase

Update by user Sep 09, 2021

Still on hold. Bonus - sms texting with a bot, transferred into different queue...

still waiting - at least no hold music, BUT still texting with a bot waiting for *something* to happen... hopefully we make contact during working hours, otherwise we may have to repeat the process again tomorrow.

Original review posted by user Sep 09, 2021
Purchased LG Washtower. Delivered by Canada Cartage. Warranty required delivery staff to hook up unit. Told we didnt have correct hose kit. Delivery team left with old washer and dryer, told us to contact store didn't wait fo us to get correct hose kit (20 mins). Have contacted store, they suggested we contact customer service. On hold last night. On hold again this morning +5hours WTF.

User's recommendation: Don't buy from home depot - not support if something goes wrong. You'll be waiting days or on hold for hours....

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ID
#2854887 Review #2854887 is a subjective opinion of poster.
Pros
  • Great product selection
Cons
  • Painful post sales support
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Wait for my delivery date today

Update by user Aug 26, 2021

Company fixed the issue and I have been provided with product or service ordered.

Original review posted by user Aug 26, 2021
Need to know if Home Depot delivery truck, will deliver my new washer/dryer and stove, are supposed to be delivered today. My order number is 60234****. Marilyn
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Resolved
ID
#2812270 Review #2812270 is a subjective opinion of poster.
Cons
  • Cons
Loss
$4
Preferred solution
Deliver product or service ordered

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